Privacy Policy

1. Our Core Privacy Stance

At Plumbing Services in Vernon Hills, IL, we believe that scheduling a plumber to inspect your water heater or clear a basement drain should never compromise your digital privacy. We do not sell, rent, monetize, or broker your personal information, service history, or contact details to third-party data aggregators or advertising networks.

Any information you provide is used exclusively for evaluating plumbing inquiries, scheduling on-site diagnostics, fulfilling permitted installations, and maintaining necessary business records under Illinois administrative requirements.

2. Information We Collect

When you interact with our website or call our dispatch desk at (207) 419-2600, we may collect the following operational data:

• Contact & Dispatch Information: Your name, service address (in Vernon Hills or Lake County), telephone number, and email address when provided for appointment coordination and invoicing.
• Plumbing Mechanical Records: Photographic or video evidence of plumbing fixtures, sewer inspection recordings, pipe dimensions, water heater serial numbers, and historical repair documentation relevant to your property.
• Technical & Analytical Logs: Non-personally identifiable server logs including browser type, operating system, referring page URL, and timestamp to protect website integrity and optimize load times.
• Telephone Telemetry: When calling our published telephone number, caller ID data and call timestamp may be logged by telecommunications carriers to ensure timely dispatch routing.

3. How Information Is Utilized

Collected information is restricted strictly to operational needs:

• Dispatching licensed plumbing technicians and service trucks directly to your property.
• Providing accurate diagnostic reports, scope estimates, and technical proposals.
• Pulling required municipal plumbing permits with the Village of Vernon Hills Building Division or respective Lake County jurisdictions.
• Complying with statutory tax, warranty, and accounting obligations in the State of Illinois.

4. Third-Party Disclosures

We only disclose customer information under strictly limited conditions:

• Municipal Building Inspectors: When permitted work (such as water heater replacement or whole-home repiping) requires local Village of Vernon Hills inspection.
• Legal Compliance: When required by lawful subpoena, court order, or applicable State of Illinois or federal law.

5. Data Retention & Your Rights

We maintain customer service records for the duration necessary to honor equipment manufacturer warranties, labor warranties, and state tax requirements. You have the right at any time to request a summary of the personal contact details we maintain on file or request the deletion of non-essential records.

To exercise your privacy rights or discuss our data handling protocols, contact our administration office at: